Frequently Asked Questions

Everything you need to know about your next high-performance instrument.

What is the standard shipping time for a custom guitar?

Standard shipping within the continental US typically takes 3-5 business days. For custom builds, please allow 4-6 weeks for assembly and rigorous quality testing before dispatch.

Do you offer international shipping for electronics?

Yes, we ship our guitars and electronics worldwide. Please note that international customers are responsible for any customs duties or import taxes applicable in their region.

What is your return policy on musical instruments?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original condition for a full refund, minus shipping costs.

Are the pickups and internal components covered under warranty?

All wurst.guitars electronics come with a 2-year limited warranty covering manufacturing defects in the pickups, pots, and wiring harnesses.

Can I customize the electronics configuration before ordering?

Absolutely. We offer various wiring modifications, including coil-splitting and phase switches. Please contact our support team to discuss your specific tonal requirements.

What payment methods do you accept?

We accept all major credit cards, PayPal, and specialized financing options like Affirm to help you spread the cost of your new instrument.